2022/11/07

Moments of Interface Friction are Moments of System Transparency, Software Artist Ben Grosser Says

“Big social media reduces interface friction to increase user engagement. The smoother your experience the more likely you’re the product. Celebrate moments of friction as opportunities to see, feel, grasp what the system is, who it works for, and who it makes most vulnerable.”
– American software artist Ben Grosser, on the platform capitalism game plan—and how to navigate it
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