Q: How does your order model work?
A: It’s simple, for $35 USD you will get the annual edition of HOLO (starting with HOLO 3 in Summer 2021, free shipping) as well as access to HOLO.mg reader-only content; for $20 USD you can access only the online content. In either case, your reader account will automatically renew in one calendar year.
Q: I registered but can’t log-in, what do I do?
A: Please check your email spam folder for email from us asking you to ‘Complete your Reader Account registration‘. This is required to setup username/password. If you haven’t received it, please contact us by using the form on the left.
Q: I ordered HOLO 2 and 3 on your old shop, what happens to that under your new model?
A: Nothing—It carries over into our new system. You’ll get HOLO 3 when it comes out and you get full access to our site in the meantime. After HOLO 3 comes out you’ll need to re-order via our shop, and that will make sure you receive the next edition.
Q: I just placed an order, how long will it take to arrive?
A: Orders will be mailed within a week of being placed from our distribution hub in Berlin. For most items, shipping within the EU takes 5-10 business days, orders to North America take 2-3 weeks, and shipping to the rest of the world can take 2-5 weeks.
Q: Can I get a tracking number?
A: Most items are shipped via Deutsche Post Priority and this service does not provide tracking numbers. If trackable shipping is available for an item, it’ll show as an option during checkout.
Q: Do you offer express shipping?
A: We only offer express shipping for wholesale or bulk orders, as it would be prohibitively expensive to ship single items worldwide at express speeds.
Q: I moved since I pre-ordered, how can I update my mailing address?
A: To update your address, please use the contact form and select the subject “Shop” and provide your new address (be sure to include a phone number).
Q: I want to send you a link to my artwork, details about my conference or exhibition, or have a great story idea for you—can I share this info with you?
A: Yes! By all means, share your stuff; we can’t promise that we’ll write about it though. Please get in touch via the contact form and select “Submission” as a subject. Due to the large volume of emails we receive, please note that we cannot reply to all submissions.
Q: I am part of a cultural organization or initiative relevant to HOLO, how can we work with you?
A: We work with partners in a variety of ways—from curation and cultural production to research, editorial development, and communications. For example, one of our latest collaborative formats are Dossiers, dedicated HOLO.mg folios that augment and complement exhibitions, residencies, conferences, and educational initiatives. Our initiatives are developed in close collaboration with our partners, they open up temporally and geographically specific activities to a global audience and amplify their impact. If you’d like to learn more about how HOLO can support you, please get in touch via the contact form and select “Partnership” as a subject.
Q: I love what you’re doing—how can I support your work?
A: By becoming a HOLO reader. If you’d like to support us in other ways, please get in touch via the contact form and select “Partnership” as a subject. We’re always happy to discuss creative ways of helping sustain the artists, writers, and cultural workers in our field.
Q: Do any book and magazine shops carry HOLO magazine?
A: HOLO will return to select global stockists with issue 3—a list of partnering stores will be published on this site.
Q: Can I stock HOLO 2 or one of your shop items in my store?
A: HOLO is available for stockists at a reseller discount with a minimum order of five magazines (shipping not included). Arrangements can be made for other items, on a case-by-case basis. Please get in touch via the contact form and select “Stockist” as a subject.
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Q: I would like to delete my account. How do I do this?
A: Please get in touch with us using the contact form here. We will immediately remove your account and all associated data.
© HOLO 2021